Enterprise UX
Redefining CSR Experience
Transforming a decade‑old multi‑window legacy system into a unified, single‑window platform that reduces handling time and cognitive load for Customer Service Representatives.
ROLE
Product Designer
TEAM
3 Designers
Platforms
Web (Desktop)
Timeline
18 months
WORK IMPACT
12% Faster
94%
Enterprise DESIGN SYSTEM
The Platform Design System
Establishing a unified design language and token-based foundation for the Platform and internal tools—turning fragmented UI patterns into a scalable, brand-aligned system that bridges design and development.
ROLE
Product Designer
TEAM
Solo Designer & 1 Frontend
Platforms
Web (Desktop)
Timeline
Ongoing (Initiated 2024)
WORK IMPACT
